Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@pavlia.com.
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- Account Management
- Shopping Process
- Payment and Security
- Shipping & Returns
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Account Management
Q: How to register/log in to an account?
Click the "Register/Login" button on the homepage of the website and fill in the relevant information according to the prompts.
Q: What should I do if I forget my password?
On the login page, click "Forgot Password" and enter your email address or mobile phone number as prompted. We will send you a link to reset your password.
Q: How to modify personal information?
After logging in, go to the "My Account" page and click "Personal Information" to modify it.
Shopping Process
Q:How do I add items to my shopping cart?
On the product details page, click the "Add to Cart" button.
Q: Can I modify the quantity or delete the items in the shopping cart?
Yes, on the shopping cart page, you can modify the quantity of an item or delete an item by clicking the "Remove" button.
Q:How to settle?
After confirming everything on the shopping cart page, click the "Checkout" button, follow the prompts to fill in the delivery address, select the delivery method and payment method, and finally confirm the order.
Payment and Security
Q:What payment methods are supported?
Q:What should I do if I encounter an error when making a payment?
Please check your bank card details, account balance or network connection. If the problem persists, please contact your bank or our customer service.
Q:Will my payment information be leaked?
We use advanced encryption technology to protect your payment information and ensure transaction security
Shipping & Returns
Q:How long does delivery take?
The delivery time depends on the delivery method and region you choose. Generally, the estimated delivery time will be displayed after placing an order.
Q:How to check order logistics information?
After logging in, go to the "My Orders" page and click "View Logistics" in the order details.
Can I return the product if I am not satisfied with it?
You can apply for a return under the premise of complying with our return policy. For specific return procedures, please refer to the "Return and Exchange Policy" page.
