Simplicity Cushion Cut Sterling Silver Engagement Rings

Delivery & Shipping

Delivery Time = Processing Time + Shipping Time
All Pavlia items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Processing Time:
Processing time differs from product to product. Some popular styles can be shipped out within 48 hours, while engraved or custom orders may take 7-9 working days. The estimated processing time is listed on the product page.

Shipping Options:

• Free Shipping: (7-10 Business Days)
• Express Shipping: (4-6 Business Days)

At PavliaJewelry, we offer a one-year warranty against any manufacturing defects on our jewelry. This warranty ensures that your purchase is free of craftsmanship issues. However, the warranty becomes void if the item has been misused or altered by anyone other than an authorized PavliaJewelry representative.

Warranty Process

Inspection and Defects:
Our dedicated Quality Assurance team carefully inspects every item before shipping. If you receive an item with a defect, please contact our customer service team at service@pavlia.com. Include your order number and contact information to ensure faster service.

Conditions:
The warranty is void for items showing signs of:

• Unauthorized modification.
• Misuse or abuse.
• Damage beyond "normal wear," as determined by our jewelry professionals.

Repair and Exchange Policies

Repairs:
Customers are responsible for the shipping fee to send the item back for repair.

Exchanges:
For size or style exchanges, customers are responsible for the round-trip shipping fees.

Shipping Requirements:
Customers must contact our customer service team for the return shipping address before returning or exchanging items. A tracked shipping method must be used for all returns or exchanges. Items sent without tracking will not be processed.

Contact Us

For questions or assistance, please email us at service@pavlia.com. We’re here to help you with any concerns regarding your warranty or repairs.

1. How to register/log in to an account?

Click the "Register/Login" button on the homepage of the website and fill in the relevant information according to the prompts.

2. What should I do if I forget my password?

On the login page, click "Forgot Password" and enter your email address or mobile phone number as prompted. We will send you a link to reset your password.

3. How to modify personal information?

After logging in, go to the "My Account" page and click "Personal Information" to modify it.

Shopping Process

1. How do I add items to my shopping cart?

On the product details page, click the "Add to Cart" button.

2. Can I modify the quantity or delete the items in the shopping cart?

Yes, on the shopping cart page, you can modify the quantity of an item or delete an item by clicking the "Remove" button.

3. How to settle?

After confirming everything on the shopping cart page, click the "Checkout" button, follow the prompts to fill in the delivery address, select the delivery method and payment method, and finally confirm the order.

Payment and Security

1. What should I do if I encounter an error when making a payment?

Please check your bank card details, account balance or network connection. If the problem persists, please contact your bank or our customer service.

2. Will my payment information be leaked?

We use advanced encryption technology to protect your payment information and ensure transaction security.

Shipping & Returns

1. How long does delivery take?

The delivery time depends on the delivery method and region you choose. Generally, the estimated delivery time will be displayed after placing an order.

2. How to check order logistics information?

After logging in, go to the "My Orders" page and click "View Logistics" in the order details.

3. Can I return the product if I am not satisfied with it?

You can apply for a return under the premise of complying with our return policy. For specific return procedures, please refer to the "Return and Exchange Policy" page.